Ciao Bella and Venus Hair Extensions Supply - Online

Buy the Best Human Remy Hair Extensions Brands for Fusion | Micro Links | Tape-In | Clip-In

Store Policies and Guidelines for Ciao Bella and Venus Hair Extensions Supply

Payment Methods:

If you are interested in purchasing anything on this site, you may do so by adding the item to your shopping cart. We trust PayPal Merchant Services to process orders quickly and securely using either your Paypal account, or your credit card or debit card instead. If you do not already have a PayPal account, you may create one quickly and securely during check-out , or we also accept Mastercard, Visa, Discover, American Express and most other major bank cards at time of check-out.

Shipping Methods and Calculations:

Delivery to you is made according to your desired, and chosen delivery method providing your items are in stock and available for shipping. FedEx cut-off times for receiving packages are different for "Ground" shipments campared to "Express and Overnight" shipments. FedEx does not pick-up, or ship "Ground" packages on Saturdays, nor do they open for business on Sundays. Saturdays, Sundays, and holidays are considered non-business days. During Monday-Friday, all orders placed before 5:00 PM Central Standard Time for "Ground Shipping" are shipped same business day. "Ground" orders placed after 5:00 PM are shipped out the next business day. Do you need a rush "Overnight" delivery?  We offer it!  Overnight rush delivery orders must be received by us no later than 7:00 PM Central Standard Time for guaranteed next business day delivery.  Overnight shipping may me chosen Monday-Saturday, and will be delivered to you next business day (except holidays) by 10:30 AM, 12 Noon, or 3:30 PM depending upon which option you choose when placing your order. Saturday delivery is considered Special delivery, and also available at checkout. Signature is required at time of delivery to ensure delivery is made to the right person at the right place, and the right time. This rule is necessary due to increased claims of missing, or stolen packages when left at doorsteps.

Privacy Policy:

Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for completing the order.  This includes information pertaining to gift recipients.  Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.

Exchange Policy - No Returns:

We stand behind our products!  All of our hair is checked thoroughly for high quality, and we sell best AAAA Malaysian, 100% Human, Remy Hair, and Professional Hairstyling Tools. Our Clients and we expect delivery of the right product, at the right place, and at the right time.  Our customers expect only NEW product that has not been opened, or handled except when we test product for quality.  So that we may ensure product authenticity, we do not accept returns unless pre-approved for unique circumstances. Package must not be opened, or closures opened in any way. Exchanges for different types of hair, or hair color changes are permitted when we are contacted within 3-business days of you receiving your order. Exchanges must be pre-approved by calling Customer Service at 888-442-HAIR within 3-business days from date you receive your order.  When approved, your item may be exchanged for like item.  For example color exchange.  Any price difference for the specific items exchanged will be calculated, and exchanges will allso be charged the standard shipping rates per customers requested delivery time.  NO returns are accepted, and No exchanges will be accepted for packages, or closures which have been opened, or altered in any way.  Return exceptions are charged a 20% restocking fee.

Tool Guarantee:

We import the best and most newly designed tools available.  Our Tools are extensively tested for performance and reliability.  Hair Professionals demand Tools that are capable of absolute best performance.  To stand behind our products, we provide a full 1-Year warranty for manufacturer defects on all tools listed on our site.  Note: Normal "wear and tear" from use is NOT considered defective, or warrantied.  Damage from liquids is NOT considered defective, or warrantied.  Dropping, or broken parts is NOT considered defective or warrantied.  Replacements due to defect must be returned in original packaging with customer information included with shipment to identify return sender.  Return sender must pay shipping fee associated with return.  After manufacturer testing to determine cause of defect, and if product is determined defective from non-useage causes, replacements will be shipped back to you at our expense of shipping cost.

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